HELP & FAQ

Help & FAQ

Answers to common questions about creating itineraries, accounts, sharing, maps, photos and privacy.

CONTENTS

Topics

Choose a category to find what you need.

Getting started

QWhat can I do with LepRip?
A

Create a travel itinerary with dates, times, places, transportation, maps, photos and notes, then share it with your travel companions using a URL or QR code.

QDo I need an account?
A

No. You can create an itinerary as a guest. Members can manage all of their itineraries from My Page.

QCan I use LepRip on my phone?
A

Yes. LepRip is designed for smartphones, tablets and computers, so you can check or edit your itinerary while traveling.

QHow many plans can I add?
A

You can save up to 50 itinerary items in one trip and reorder them later.

Account & login

QCan I sign in with Google?
A

Yes, when Google login is enabled. Use the Google button on the login screen.

QCan I sign in with LINE?
A

Yes, when LINE login is enabled. Use the LINE button on the login screen.

QCan I register with an email address?
A

Yes. You can register with a username, email address and a password of at least 8 characters.

QWhat can I change on My Page?
A

You can manage your itineraries, public account name, profile image and travel reminder settings.

Creating & editing

QHow do I create an itinerary?
A

Open “Create itinerary,” enter a trip title, add your plans in order, then save.

QAre dates and times required?
A

No. You can add only the information you need, although adding a place to each item makes the itinerary easier to understand.

QCan I edit an itinerary later?
A

Yes. Members can edit their own itineraries. Guests need the edit password created when the itinerary was made.

QCan I reorder itinerary items?
A

Yes. Use the up and down controls, then save the itinerary.

QCan I permanently delete uploaded photos?
A

Yes. Use “Delete photo” and save. Images uploaded through LepRip will be removed from the itinerary, Media Library and server. This cannot be undone.

Maps & photos

QCan I add a map to a plan?
A

Yes. You can use an address or place name, or use latitude and longitude.

QWhat happens when I add a map?
A

The itinerary displays the location and quick links for finding nearby attractions, restaurants, cafés, convenience stores and parking.

QCan I use my current location?
A

Yes, if your browser and device allow location access.

QHow many photos can I add?
A

You can set one cover image, one featured spot image for each itinerary item, and up to three additional photos per item.

QWhich image formats are supported?
A

JPEG, PNG, GIF and WebP are supported. Use files up to 8MB per image.

Sharing & privacy

QWill my personal itinerary appear on Google?
A

User-created itineraries are set to noindex and excluded from the public XML sitemap. Sample itineraries created by LepRip are an exception.

QWho can view a shared itinerary?
A

Anyone who knows the sharing URL can view it. There is currently no separate viewing password, so share the URL only with people you trust.

QHow can I share my itinerary?
A

Use your phone’s Share menu, copy the URL, or display the QR code from the itinerary page.

QWhat information should I avoid putting in an itinerary?
A

Do not include sensitive information such as your exact home location, private phone numbers, passwords, credit card information or identity document numbers.

Troubleshooting

QThe map shows the wrong place. What should I do?
A

Try entering the facility name together with the city or region, use a full address, or enter latitude and longitude.

QI cannot upload a photo.
A

Check the file format and size, your connection, and your browser permissions. Try a smaller image if needed.

QI cannot get my current location.
A

Check that location permission is enabled for your browser and device. Location access also requires HTTPS and a supported browser.

QThe page layout looks broken.
A

Refresh your browser cache and try the latest version of Chrome, Safari or Edge.